Terms and Conditions

FACE TO FACE WORKSHOPS – Cancellation, Change and Refund Policy

All fees are to be paid prior to the commencement of workshop training unless prior arrangements are made with a Smarty Pants Workshops Representative.

Cancellation, Change and Refund Policy

Cancellation and change fees are addressed according to:

a) the notice given by the person making the request, and
b) the Workshop value

  • Cancellation requested 7 or more days prior to the commencement of the Workshop: Full amount refunded or Credit for future Workshop
  • Cancellation requested 2 to 6 days prior to the commencement of the Workshop: Credit for future Workshop
  • Cancellation on business day prior to Workshop commencement, no show on the day, arrive too late, withdrawal during the Workshop: No monies refunded


FACE TO FACE WORKSHOPS – CHANGE OF DATE POLICY
Change of date requested 7 or more days prior to the commencement of the Workshop: Credit for future Workshop

  • Change of date requested 2 to 6 days prior to commencement of the Workshop: Credit for future Workshop
  • Change of date requested on business day prior to Workshop commencement: No monies refunded


Late Arrivals
Arriving late to a workshop may affect your learning outcome. Smarty Pants Workshops reserves the right to refuse entry to attendees who arrive late to a course.

General
Smarty Pants Workshops reserves the right to cancel, postpone or re-schedule workshops due to low enrolments or unforeseen circumstances. Should this occur a full refund and/or an opportunity to reschedule will be offered.

Smarty Pants Workshops reserves the right to change course fees, dates, content, trainers or method of presentation at its discretion.

REFUNDS
Smarty Pants Workshops is, as are all other businesses and corporations registered within Australia, bound by Australian Consumer Law, which outlines the rights of a consumer to receive a refund on either a product or service. Whilst Smarty Pants Workshops will issue refunds in accordance with Australian Consumer Law, however, please note that refunds will not be provided where you have:

  • changed your mind
  • decided you did not like the purchase
  • Refunds will not be granted, for example, where a person’s hardware is unable to meet the minimum requirements, as outlined at purchase
  • Refunds will only be provided by Smarty Pants Workshops where:
  • a person has been unable to attend their workshop due to the unavailability of Smarty Pants Workshops services


NOTE: Placement of an order for workshop services constitutes acceptance of the above terms and conditions.